How Can We Help?
You're part of the TapFive family — 75,000+ businesses strong. Whatever you need, we've got your back. 100% guaranteed.
Common Questions — Solved Instantly
My device is programmed to another business
This happens with Amazon returns. Use our Reset Device tool — takes less than 60 seconds.
Reset Device ↗How do I set up my TapFive Stand?
Place it on your counter, connect to your Google Business Profile in the dashboard, and you're live. Customers just tap their phone.
Go to Dashboard ↗My device isn't working / phone won't scan
Make sure NFC is enabled on the phone (Settings → NFC). Remove any thick phone case. Hold the phone flat against the NFC symbol for 2-3 seconds.
I want to return or exchange my product
We offer a 100% satisfaction guarantee. Contact us via chat or email and we'll make it right — no questions asked.
100% Guarantee
Not happy? We'll fix it or refund it. No questions asked.
Fast Response
Our support team typically responds within minutes during business hours.
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Powering over 7 million reviews. You're in great company.